By Greg Smith, Staff Writer
Fifty-five years ago, the Futtermans and the Singers started a dry cleaning business with the goal of providing exceptional service. In 1973 they opened Flair Cleaners in Burbank. At the outset, Ron Roscoe was hired as the lead dry cleaner, a position he held for five years, when he was promoted to manager. Today, Ron is a limited partner in the business.
So what’s the secret to not only staying around for 40 years, but also growing and expanding to five locations?
“Since the beginning, our focus has always been on doing quality, on-time work, with friendly service,” Ron says.
Flair Cleaners is also a leader in eco-friendly dry cleaning with state-of-the-art technology. They’ve received California’s WRAP award (Waste Reduction Awards Program) for the past 10 years. Flair encourages customers to use its green, reusable “Better Bag” that holds up to ten garments helping to reduce the need for plastic bags. Equally good for the environment is Flair’s take-home “Hanger Caddy,” which allows customers to collect and recycle used hangers. Customers simply return the caddy to Flair where the hangers are recycled.
Flair’s commitment to the community is far-reaching and diverse, with contributions to local schools, charities, and veterans’ fundraisers. Annually, they hold a Holiday Clothing Drive benefiting local families in need. In addition, Flair provides first responders with significant discounts on uniform cleaning. They also clean American flags at no charge, year round.
On staff are three tailors with 100 years of combined experience between them; an exceptional shoemaker who gives new life to worn shoes; and a skilled production department that handles all dry cleaning and laundry needs.
“Between the staff and our loyal customers, it’s like I’ve got one huge family,” Ron says. “A customer came in a couple months ago. After receiving his clothes, he told me, ‘Today’s my anniversary.’ Thinking he was talking about his marriage, I congratulated him. Then he said, ‘No, no, my Flair Cleaners’ anniversary. Twenty-four years ago today I first became a customer here, and I’ve stayed faithful ever since.’ He remembered the date because it was the same day he bought his house!”
Flair Cleaners in Burbank is located at 337 North Pass Ave. in the Lakeside Shopping Center near Vons. Flair is open seven days a week with extended hours, and same-day service is available at no additional charge. They offer a wide variety of special programs including VIP Express Service, Office Ambassador, and more. For information, call (818) 843-5657, visit flaircleaners.com, or facebook.com/flairdrycleaners.